Baccalauréat professionnel Services Accueil Assistance Conseil
A-LEVEL : CUSTOMER ADVISER
One-year training
The objective : to train to be a customer adviser.
The prospects :
- Any organization that deals with people
- Customer relations services
…
The applicants’ profile :
- To be in A-level or the equivalent
- To enjoy dealing with people
- To enjoy English and foreign languages
Contents of the training:
General Subjects :
French
History /Geography
Maths
Drawing
Sports
English
Professional Subjects:
Practical and technical experience in French and in English
Basic communication skills
Experiencing dialogue situations
Experiencing difficult situations and the management of flows of people
Responding to demands and expectations
Team communication
Representing and furthering the image and reputation of the company
Commercial process in French and in English
- The marketing process
- The population targeting and their expectations
- The company’s orientations regarding services
- The different stages of the services offered
- The evolution of the services offered by the company
- The follow up, the development and the adaptation of what’s offered
Organization
- The organization of the business
- The working environment
- The document research
- The data processing
- The organization of work in a team and the management of time
- The analysis of results
Adapting to the environment
- Economic environment
- Judicial environment
- Taking the necessary steps with a project in the professional environment
- The methodology of developping a personal and professional project
14 weeks in a work placement and the
possibility of professional experience abroad.
Derniers commentaires
→ plus de commentaires